15
$ 13.50/hourly
02 Nov, 2023
Job Overview: We are seeking a motivated and customer-focused Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will be the first point of contact for our customers, providing exceptional assistance and support through various communication channels. Your goal will be to ensure customer satisfaction and build positive relationships with our clients.
What to Expect:
Assist members: o With transportation to and from appointments. o In resolving issues with previous appointments. o With a transportation recovery where a scheduled trip has failed. o With benefits eligibility. • Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members. • Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation. • Collaborating with various departments within Non-Medical Transport to effectively address and resolve transportation and eligibility issue
.***Currently, we are not open to new or returning business partners that reside within, California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
Responsibilities
Schedule
This opportunity is open Monday - Friday 9am - 10:30pm so you can set your schedule to fit your life. The highest call volumes are during evening and weekend hours.
Pay & Earnings
Most agents average between $12-$13.20 per hour during
Requirements
Desirable Skills & Traits
Note: We do not offer you employment, but rather help connect you to clients searching for remote call center contractors