15
$ 10.80/minutes
23 Oct, 2023
Customer Service
Who Are We? Our platform helps connect independent or work-from-home contractors to interested clients. As a contractor, you’ll have the freedom and flexibility to set your own schedule, work remotely from your desired location within our accepted states, and save on costs related to commuting outside your home. If you’re looking for a remote opportunity to earn some extra income, then this could be a great fit for you.
What to Expect:
What to Expect On a day-to-day basis, Service Partners can expect to participate in the following activities: • Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim. • Respond to general inquiries. • Describe the services, plans, and requirements. • Process change of address requests. • Accept and process requests for information materials. • Research and resolving customer complaints. Performing callbacks as a customer resolution. • Responding to billing clarification as well as claim status questions and inquires. • Transfer calls to Home Repair Customer Service when required. • Facilitate three-way conferencing and scheduling between customers and service providers.
.***Currently, we are not open to new or returning business partners that reside within, California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
Responsibilities
Schedule
This opportunity is open Monday - Friday 9am - 10:30pm so you can set your schedule to fit your life. The highest call volumes are during evening and weekend hours.
Pay & Earnings
Most agents average between $10.80 per hour during
Requirements
Desirable Skills & Traits
Note: We do not offer you employment, but rather help connect you to clients searching for remote call center contractors