15
$ 12.00/hourly
09 Nov, 2023
Who Are We? Our platform helps connect independent or work-from-home contractors to interested clients. As a contractor, you’ll have the freedom and flexibility to set your own schedule, work remotely from your desired location within our accepted states, and save on costs related to commuting outside your home. If you’re looking for a remote opportunity to earn some extra income, then this could be a great fit for you.
What to Expect:
Service Partners will perform the following for the program:
• Delivering an elevated, modern luxury experience on incoming contacts(phone calls, emails, and chats) from clients.• Responsibilities include supporting clients who contact for reasons
Requirement:
• Placing an order
• Checking an order status
• Inquiring about a repair
• Seeking product information/recommendations
• Resolving an issue
• Soft sales are required
• Respond to incoming contacts from clients in a professional and efficient manner.
• Maintain knowledge and ability to effectively articulate the brand, products,
policies, and procedures.
• Drive sales by offering to place orders and suggest complementary items based on
client needs and preferences.
• Mitigate client escalations through effective decision making and problem-solving
skills.
• Leverage multiple systems and tools to effectively handle client contacts.
• Simultaneously handle multiple tasks including contact handling and data processing.
• Passion for working within a group environment that delivers exceptional client
experiences.
• Demonstrated customer service skills, preferably in a retail and/or contact center
environment.
• Effective decision-making, problem-solving, and follow-up skills.
• Excellent verbal and written business communication skills.
• Ability to multi-task in a fast-paced environment and handle shifting priorities.
• Strong attention to detail.
• Intermediate computer skills, including proficiency in Windows navigation and MS
Office.
• Luxury retail experience
.***Currently, we are not open to new or returning business partners that reside within, California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
Schedule
This opportunity is open Monday - Friday 9am - 10:30pm so you can set your schedule to fit your life. The highest call volumes are during evening and weekend hours.
Pay & Earnings
Most agents average between $12 per hour during
Requirements
Desirable Skills & Traits
Note: We do not offer you employment, but rather help connect you to clients searching for remote call center contractors