Deadline: 11 Nov, 2023
11 Nov, 2023
15
$ 13.00/hourly
27 Nov, 2023
Technical Support
Who Are We? Our platform helps connect independent or work-from-home contractors to interested clients. As a contractor, you’ll have the freedom and flexibility to set your own schedule, work remotely from your desired location within our accepted states, and save on costs related to commuting outside your home. If you’re looking for a remote opportunity to earn some extra income, then this could be a great fit for you.
What to Expect:
Boost your tax return payout working from home on a flexible schedule you create.
Earn extra money by providing personalized support for customers using client's software,
focusing on process-related questions, data entry, and navigation assistance for users.
Financial or tax prep experience is not needed to assist customers with troubleshooting and
general tech support. This work-from-home opportunity is available right now.
EDUCATION NECESSARY:
No degree necessary – great work from home opportunity for anyone who is ready to invest
in themselves and work hard! In order to service a client through the RSC Staffing on the
Arise® Platform you must pass a series of assessments, pay for a background check and
successfully complete a virtual certification course.
Certification courses can be as short as a few days or can last up to six weeks, depending
on the complexity of the client program.
WHAT YOU'LL BE DOING:
• Helping customers use Client's Tax Software over the phone, and through one-way
video chat and screen sharing
• Researching, navigating and locating answers for customers on tax preparation by
referencing webpages and resources
• Analyzing and researching tax matters to determine an appropriate course of action for
customers
• Documenting all issues, resolution and follow up actions
.***Currently, we are not open to new or returning business partners that reside within, California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
Responsibilities
Schedule
This opportunity is open 7 days a week 8:00 a.m. - 12:00 a.m. ET so you can set your schedule to fit your life. The highest call volumes are during evening and weekend hours.
Pay & Earnings
Most agents average between $14 per hour during
Requirements
Desirable Skills & Traits
Note: We do not offer you employment, but rather help connect you to clients searching for remote call center contractors